Shipping Information

• How long does shipping take?

Fast, discreet shipping across Canada with delivery in 2-7 business days, depending on location.

• Canada Post Xpress Mail: Shipping typically takes 2 business days once dispatched.

• Packaging process: May take 1-2 days.

• Domestic shipping with tracking provided, international shipping not yet available.

Privacy Policy

• Compliant with Canada’s PIPEDA laws.

• SSL encryption for all transactions, ensuring privacy.

• No sharing or selling of personal information, with a link to view the full privacy policy.

Return Policy

At Mystery Love Boxes, we prioritize customer satisfaction while maintaining strict hygiene standards due to the intimate nature of our products. Please review our return policy carefully:

No Returns for Non-Defective Products

Due to the personal and intimate nature of the products, we are unable to accept returns or exchanges for items that are not defective. This includes any products that have been opened, used, or tampered with.

Defective Products

If you receive a defective product, we are happy to assist with a replacement. To initiate the process:

• Notification Period: You must inform us within 10 days of receiving the defective product.

• Evidence Required: Please provide a detailed description and clear photos of the defect for assessment.

Once the defect is confirmed, we will process the replacement at no additional cost to you.

Replacement Process for Defective Products

• Replacements: We will send a replacement product free of charge.

• Return Shipping for Defective Products: The customer is responsible for the return shipping of the defective product, if necessary. However, we will cover the shipping cost for the replacement item.

Non-Returnable Items

For hygiene reasons, the following items are non-returnable unless defective:

• Opened intimate products

• Items that have been used or tampered with

We strive to ensure that all our products are of the highest quality. However, if an issue arises, we will work to resolve it in accordance with the policy outlined above.

For any questions or to report a defective product, please contact our support team at unboxme@mysteryloveboxes.ca

Subscription or One-Time Purchase

• Customers could choose between one-time curated boxes or recurring subscriptions.

• Subscriptions allowed flexibility (pause, skip, cancel) with evolving product selections based on customer feedback.

• All prices were listed in CAD for Canadian customers.